dELiA*s

2 reviews

Sun, Oct 28th, 2007 | 5:11pm

tulips

6 out of 7 people found this review helpful.

I've been doing business with Alloy & Delias for three years. Both companies use the same customer service company....Recently, service has been HORRIBLE.

In August I placed an order with Delia's, received the order confirmation email, and emailed the three times within 3 weeks when I hadn't received shipping information. No response to my emails, so I called them & found out that they lost my order....it couldn't be located in their system even though their system had sent me the confirmation email. They told me to reorder, but they couldn't honor the discount code used three weeks earlier. I reordered and it took two weeks to process...then when they shipped the order it was the wrong merchandise. I sent it back for exchange and they charged me for shipping again.

In September I placed an order with Alloy, received the order confirmation email, and called them after not receiving shipping information within 2 weeks. They had lost that order as well. I didn't bother reordering.

Both companies sell long jeans in Junior sizes, which is great for my teenager. She loves the jeans & I really hate to tell her that we can't order from them any more, but their service isn't reliable. I'm trying to find a new store or two that offers junior sizes in 36' inseam.

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Fri, Sep 9th, 2011 | 8:50pm

deniseb89

0 out of 0 people found this review helpful.

Finding Delia's was like striking gold. As a matter of fact, my favorite pair of jeans I got from them (skinny, size 0, 36") is sometimes a little too long. A great 'problem' to have! I love this store, will always get my jeans there...wish they sold work wear. Now that would solve my other problem. I've never had trouble with my order or shipping, and I think I called customer service once and though I wouldn't say it was great (which company honestly has great customer service?), it wasn't bad either.

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